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1.1. Technical supplier : Speedoy AB, corporate identity number 559122-6906 (hereinafter called " Speedoy " and referred to as " we " , " us " , " our " , " our " ) provides software for websites and mobile application you ( iOS and Android ) by which Customers can order meals, beverages, food and other products (hereinafter referred to as the " Ordering Platform " " ) , which is prepared, prepared, packaged and provided by restaurant (s) or store (s) marketed in our Ordering Platform (hereinafter referred to as" Partners " and individually as " Partner " ) .
1.2. Contracting parties: These general conditions (hereinafter referred to as " Terms and Conditions " ) apply between Speedoy and the person who uses our Ticket Platform (hereinafter referred to as " Customer " and referred to as " you " , " you " ) . The customer and Speedoy are jointly referred to as "the Parties " and separately as " Part " .
1.3. Speedoy account: You can register a Speedoy account in our Ordering Platform , which is a personal user account. To log in to our Ordering Platform and place an order for the Products available in our Ordering Platform , you must log in to our Ordering Platform with your Speedoy account. You can also log in to other ordering platforms provided by Speedoy, through your Speedoy account. Information registered in Speedoy accounts will not be shared with affiliated Partners or other unauthorized persons.
1.4. Products: The products that can be ordered through our Ordering Platform are provided and / or prepared by a Partner who is connected to our Ordering Platform .
1.5. Age limit: You must be at least 18 years old to enter into this legally binding agreement with us. When you create a Speedoy account , use our Ordering Platform or place an order through our Ordering Platform , you certify that i) you are at least 18 years old, ii) you have the right to enter into this agreement with us and iii) that the agreement becomes legally binding between us.
1.6. Electronic communication: By accepting these Terms, you give us the right to contact you by e-mail and that we send order confirmation in electronic form to the e-mail address that you have entered in connection with your order or that you have registered in your Speedoy -account . By registering your mobile number in our Ordering Platform , you give us your consent for us to send you an SMS with information about your order and marketing of our services. You have the right at lot 's T revoke a given consent and then we will stop the treatment.
1.7. Approval of the V illkoren: By registering a Speedoy account and / or using our Ticket Platform and / or place an order via our Ticket Platform , you acknowledge that you have read and accepted the V illkoren in its entirety and agree that you are required to meet. If you do not accept these V ONDITIONS do not use our Ticket Platform . These Terms constitute a complete settlement between Speedoy and you regarding all matters affected by the Terms. If you have any questions or concerns regarding the Terms, you are welcome to contact Speedoy's customer service.
Company: Speedoy AB.
Organization number : 559122–6906.
VAT registration number: SE559122690601.
E-mail address (customer service): kundtjanst@speedoy.se .
3.1. Partner: Restaurant and / or Store that is connected to our Ordering platform or courier company that delivers the ordered Products to the Customer.
3.2. Products: Products that Partner provides and ka n ordered through our Order Platform .
3.3. Customer: Private person or corporate customer who orders Products via our Ordering platform .
3.4. GDPR : Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) .
3.5. All references in this Integ r itetspolicy to the concepts of " personal data " , " processing " ( personal data ) , " registered " , " personal data assistant " , " Personal Data Incident " , " Supervision 's authority " and any othe a undefined terms set forth in these Terms have the same meaning and significance as set out in the definition list in Article 4 of the GDPR.
3.6. SCC: Standard contractual clauses for the transfer of personal data to controllers established in third countries in accordance with Directive 95/46 / EC of the European Parliament and of the Council. Commission Decision of 5 February 2010 .
4.1. Your information: You are solely responsible for registering your correct information in connection with the registration of your Speedoy account . This also includes correct registration of your contact information, address information etc.
4.2. Login Information: You can use your login information to log in to our Ordering Platform as well as other ordering platforms provided by us. You are responsible for the management of your login information to your Speedoy account and must treat it with complete confidentiality. It is not allowed to let anyone else use your Speedoy account . We have the right to consider all activity that takes place through your Speedoy account as an authorized activity performed by you. If you detect unauthorized intrusion into your Speedoy account , you should immediately notify us of it and Speedoy reserves the right to suspend your Speedoy account , or delete it , but to let you know about it in advance.
4.3. Terminate Speedoy account : You have the right to terminate your Speedoy account at any time through our Ordering Platform . Information related to your Speedoy account will be permanently deleted from our backup systems within thirty (30) days, after the Speedoy account has been deleted.
5.1. Contents of food products : You are solely responsible for reading the table of contents of pre-packaged foods included in your order, before consuming the product. We reserve the right to make any incorrect or incomplete tables of contents published on our Ordering Platform and for any conflicting information between the contents of a table of contents published in our Ordering Platform and such tables of contents that appear on the food packaging. We are not responsible for the tables of contents.
5.2. Meal content: The meals that you can order through our Ordering Platform , are prepared , prepared, packaged and provided by Partner . The Partner is responsible for the information about the meal's ingredients that is published in our Ordering Platform . We reserve the right that the information is not always up to date and that a Partner can exchange or add ingredients or raw materials that are included in the meal, without our knowledge.
5.3. Questions about Products : If you have questions about the content of Products, allergens, ingredients, raw materials , the table of contents or anything else related to meals or pre-packaged food product, please contact the Partner or the manufacturer of the food in question. You will find contact information for the Partner in this year's Ordering platform .
5.4. Meal handling: We or contractors never handle the finished meal, the raw materials included in the meal or other Products that are included in the order.
5.5. Consumption of meals: Meals should be consumed immediately after delivery, unless otherwise stated in the order. We can not be held responsible for the quality of the meal or changes in quality one if the meal is consumed later.
5.6. Suitability: You are solely responsible for ensuring that the Products you order are suitable for the specific purpose for which you intend to use the Products. We can not be held responsible for the suitability of the Products or the like.
6.1. Orders : Orders must be placed via the order function in v year Order platform . We do not accept orders via our customer service, e-mail or the like. When you have placed an order via v year Order Platform , we will notify you by e-mail when the order information has been received by the Partner and the estimated delivery time is stated in our Order Platform .
6.2. Restaurants: When you purchase Products via v Year Order Platform provided and prepared by a Restaurant, you enter into an agreement directly with Speedoy as the seller of the Products and you accept these Terms.
6.3. Stores: If you order Products from Stores through our Order Platform , you enter into an agreement directly with the Store as the seller of the Products and in connection with the order, you accept these Terms and the Store's own terms and conditions that apply to the sale.
6.4. Registered information: You are solely responsible for registering complete and correct information in connection with your order.
6.5. Binding agreement: When you send an order by clicking on "ORDER" in our Order Platform year Order Platform , you undertake an obligation to pay for the order. A binding purchase agreement has been entered into when we have sent you an order confirmation.
6.6. Reservations: Partners and v in reserve for any final sale of the product you when ordering . We also make a reservation because we or Partner are prevented from carrying out the delivery of the order for other reasons. In such cases, the order will be completely or partially canceled, and you will be refunded for the corresponding amount paid.
6.7. Payment: You must pay for the order directly to Speedoy, including costs for any delivery of the ordered Products. Payment shall be made through the payment solution offered in rows years Ordering Platform in conjunction with the order. The payment order shall not be made to the partner or to the courier that delivers your order to you , unless it is expressly stated in the rows years Ordering Platform that payment can be made directly to the partner .
6.8. Receipt: You will receive a receipt for your purchase in connection with the delivery of the Products.
6.9. Cancellation: We have the right to cancel a delivery or the supply of products included in the order if you have entered incorrect or incomplete information in connection with the order, which has led to the restaurant not being able to fulfill the order.
7.1. Delivery method: In connection with you placing your order for Products, you must choose one of the delivery methods that are available via our Order platform . The Products included in your order will be delivered to the address you provide in connection with the order. Delivery can be made by us, our hired courier companies or by the Partner, provided that you do not choose to pick up the order yourself ( " Pickup " ).
7.2. Pick-up: If you choose to pick up your order from the Partner, it must be done within the time stated at the time of ordering in this year's Order Platform . The partner has the right to require you to present your valid ID and identify yourself in order to collect the order. If you do not pick up the order within a reasonable period of time from the time at the time of ordering in this year's Ordering Platform , you may be charged the full price for the order or other expenses and costs incurred by Speedoy and / or the Partner due to the non - pickup.
7.3. Delivery service : When the Partner has completed the order, the delivery will take place immediately thereafter and you hereby agree that you forfeit the statutory right of withdrawal regarding the delivery service and that the delivery service cannot be refunded.
7.4. Availability: You are responsible for being available at the time and place you have indicated that the delivery will take place, as well as receiving and answering messages or calls on the telephone number you have given in connection with the order or registered in your Speedoy account .
7.5. Identification requirements: If the order includes Products with identification requirements or similar, we and / or the Partner have the right to demand that the person who made the order must receive the order, and present their identification.
7.6. Non-delivery: If delivery not occur is because a) partner, we or the offer has not been able to reach you, b) the recipient of the delivery is not legitimate in cases where it is required, or c) if the recipient of the order for other reasons do not meet the rules to receive the delivery, the order and delivery may be canceled. In such cases, we charge 200 SEK in charge (or the entire order value if o is less than the fee) to cover the expenses and costs incurred due to such a suspension. The fee is charged by reducing the amount refunded to you due to the missed delivery. The amount to be among the repaid to you can in addition also be reduced by an amount equal to the value of the products that the partner or we do not sell.
7.7. Risk transfer: When your order has been delivered to you / delivered to the specified delivery address, the risk of loss of damage to the Product passes to you. We or Partner are not responsible for product damage or loss that occurs after the risk has passed to you. It is your responsibility to receive the Products at the delivery address you have specified in the order. You are not entitled to any form of refund or other compensation if you do not pick up the Product or receive it upon delivery.
8.1. Prices: All prices for the Products are stated in Swedish kronor (SEK) including VAT. The current prices for the Products and delivery of the Products are stated at the time of ordering in this year Ordering platform .
8.2. Price changes : We have the right to change the prices, information and content that occur in v year Order platform and such changes apply to orders that take place after the changes have been published in v year Order platform .
8.3. Minimum order value: If an order from a Partner requires a minimum order value, it will appear next to your shopping cart, before an order is completed. If you do not reach the minimum order value, you will be charged for the difference between the ordered Products and the minimum order value that applies to the order. The amount that constitutes the difference can be deducted from any amount that is refunded upon return. We also have the right to charge a service fee of SEK 5.
8.4. Pricing: We can decide on the Partner's pricing for Products in v year Order platform , which is different from the pricing that the Partner has via its own sales channels.
8.5. Payment: Payment for the Products must be made via v year Order platform through the payment solution available in v year Order platform at the time of ordering. When the order relates to Products from Stores, Speedoy will forward the payment to the Store. By making a purchase with a bank / credit card, you certify that you are the holder of the payment card used.
8.6. Promotions: We or the Partner may offer various promotions to customers and promotions are only valid for a limited time, which is stated in connection with the promotion and any special promotion conditions. Discounts stated in connection with a campaign, for example campaign codes, can only be used once (1) per registered user and only within the campaign's validity period. Promotional codes must be registered before the order is completed, in order to be validated in the order. K ampanj you can be terminated without prior notice.
8.7. Gift cards etc.: Gift cards , credit receipts , vouchers or similar ( " Voucher " ) that contain a certain amount value and that we or Partner have issued, can be used for purchases and payments through v year Order platform during the validity period stated on the Voucher . A voucher can not be redeemed for cash and will be considered consume d entirely in use, regardless of the total amount available is used or not. Vouchers must be registered before the order's completion Spirit , to be enforced in the order. Amounts in Vouchers that have not been used within the period of validity will be deactivated and can thus no longer be used as a means of payment , and such unused remaining amount sword will not be reactivated or refunded .
9.1. It is not allowed to use Speedoys company or brand to a greater extent than is necessary to use the services and b eställningsplattform s we provide .
10.1. We process personal data in accordance with the EU Data Protection Regulation 2016/697 ( " GDPR " ). More information about our processing of personal data can be read in our privacy policy : LINK.
You have the right to contact the Partner if you discover any defect in a Product that has been delivered to you. If you and the Partner do not agree on a solution, you can contact Speedoy's customer service. We will then review the case and try to find a solution, as soon as we can after we have received your complaint. We will handle the complaint matter in accordance with current consumer protection legislation. We have the right to decide alone whether the solution we find is most appropriate in each individual case. You are hereby informed that it is the Partner who is responsible for handling errors, complaint matters and warranty matters and therefore we can refer you to handle the matter directly with the Partner concerned .
12.1. Consumers have as a rule in the Act (2005: 59) on distance contracts and off premises ( " D istansavtalslagen " ) the right to 14 days right of withdrawal ( " Period for withdrawal ' ). The withdrawal period begins to run from the day you received the Product. The right does not apply to the purchase of foods, meals or other products with a short shelf life, products that can rapidly deteriorate or expire, products which by their nature can not be returned or products in other cases according to D istansavtalslagen explicitly excluded from the right of withdrawal.
12.2. In cases where a product is subject to a right of withdrawal in accordance with the D istansavtalslagen, the product must be returned in its original condition with original packaging, that no seal has been broken, to the right of withdrawal will apply. More information about the withdrawal and exceptions to the right of withdrawal can be found in the Consumer Agency's website or D istansavtalslagen.
12.3. If you wish to invoke the right of withdrawal, you must inform us in writing within the withdrawal period, by sending an e-mail to kundtjanst@speedoy.se . The message must contain information about the order, including your name and order number / invoice number. You can also use the remorse form that is available to download via v år Ordering platform under the tab " Regret / Complaint form " and send the completed form to us or the Partner by e-mail or by post .
12.4. You must return the Products to the Partner within 14 days from the day you notified Speedoy or the Partner that you wish to exercise the right of withdrawal. You are responsible for paying the return shipping and for the condition of the Product until it reaches the Partner. You can find information about the Partner's address and contact details on your receipt or by contacting our customer service. You are hereby informed that the Partner may demand that the return be made to the specific place of business from which the Product was delivered.
12.5. When you return a Product, the Product must be returned in any original packaging, with labels, in good condition and well packaged. The Product must be packaged in a suitable manner, taking into account the Product's nature and mode of transport, in order to protect the Product from any transport damage. You must also return all accessories and shares that come with the Product in the return. If you have used or handled the Product to a greater extent than was necessary to determine the Product's function or properties, and this has led to a decrease in value, Speedoy has the right to charge you for the decrease in value up to the full value of the Product.
12.6. If a return is approved, Speedoy or the Partner will refund you the amount you paid for the Product less any depreciation in accordance with clause 12.5 above. If a Partner is the seller of the Products to which the return relates, it is the Partner who is responsible for the handling and approval or denial of the return.
12.7. Refund on approved return takes place in the same way as the payment, unless otherwise specifically agreed. Speedoy does not refund fees relating to service, discount codes, delivery or cost for the minimum order value.
12.8. If you have not notified Speedoy that you wish to call for the right of withdrawal before a delivery attempt is made, and the delivery of the order could not be carried out and the order returned to the Partner , Speedoy has the right to charge you in accordance with clause 7.6 above, as the order will be canceled.
13.1. You are welcome to contact our customer service, O f you have any questions or concerns regarding v years Ordering Platform , orders, etc. , via the following e-mail: kundtjanst@speedoy.se . Information on customer service hours can be found on website a www.speedoy.se .
14.1. Support: v år Order platform is continuously updated and we are responsible for technical support of v år Order platform , such as correcting reported errors or technical problems. We do not guarantee that our Order Platform will be free from various disruptions or other technical complications. We strive to v years Ordering Platform will be available for use around the clock, all year.
14.2. Remedies: Technical complications and disruptions may occur and we reserve the right to suspend access for one to two years. Order platform for maintenance, to protect our Order Platform from unauthorized attacks or to take other measures that are required by technical, operational or safety reason. shall, to the best of its ability and within a reasonable time, endeavor to remedy any errors or omissions, if possible . We do not need to notify you when such interruptions may occur. Lack of access to v year Ordering platform due to interruptions, errors or the like does not entitle to compensation, deductions, refunds, damages or other compensation.
14.3. Suppliers: We h s right to use subcontractors for fulfilling our contractual and legal obligations, and to provide rows years Ordering Platform . For example , we hire the following subcontractors: s supplier, hosting provider, email provider, business system provider, web developer and others. We can, in some cases having to disclose personal information to third parties to fulfill our f örpliktelser by contract, law , regulatory requirements, in order to safeguard our legal interests or to detect and prevent technical-or security . You hereby agree that we use subcontractors to fulfill the above stated purposes. For more information about our treatment of P ERSONAL can be found in our privacy policy: LINK.
15.1. Breach mm : If you violate our Terms of, committing crimes through rows years Ordering Platform or otherwise abusing our services, we have the right to terminate this Agreement immediately and turn off your Speedoy account . We will notify you by email if we suspend your Speedoy account in accordance with this provision. You are obliged to compensate us for all direct and indirect damage and loss that we cause due to your breach of contract.
16.1. No guarantee: We 'll leave no guarantees beyond what is stated in these Terms and Conditions , either express or implied, with respect to v years Ordering Platform , services or Pro products that can be ordered through the rows years Ordering Platform , raw materials, ingredients, Partners or other information provided by us or through v year Ordering platform . We leave nor any warranties of rows years Ordering Platform 's security, availability, performance, usability, or the like. You use our Ordering Platform and order the services / products that are provided via v year Ordering Platform at your own risk and of your own free will.
16.2. Other people's actions : We are not responsible in any way for our Partners' actions, such as Restaurants, Stores, courier companies or their staff, etc. We are not responsible for any other user or third party criminal acts committed by the use of v years Ordering Platform or our other services, such as but not limited to, defamation, threats, data breaches, violations, illegal or inappropriate content, or other criminal actions.
16.3. Ground for exemption: We have the right to cancel a delivery if you have entered incorrect or incomplete information and this has resulted in the delivery not being able to be completed by the Partner / bidder, or if our fulfillment of a certain obligation is made impossible or made more difficult due to force majeure- like events , such as but not limited to: epidemics, pandemics (including Covid-19) , government decisions, labor disputes, lightning strikes, fires, wars, assassinations, mobilization , accidents or other circumstances that complicate and impair the conditions for a delivery to take place . We will notify you if your delivery may be delayed or if it fails in its entirety, without undue delay. In case any of the above grounds for exemption exists, it means that V in is exempt from our contractual commitments and not be liable to you .
16.4. Disclaimer: We hereby disclaim, to the extent applicable in accordance with applicable law at any time , from all liability for all direct and / or indirect damages and losses caused to you or third parties through the use of v year Order Platform or the mediated services / the products , if the damage was caused by a circumstance beyond our control and is not due to damage that we have caused you through gross negligence or willful misconduct . However, this disclaimer does not limit our liability to consumers to a greater extent than is permitted under applicable consumer protection legislation.
17.1. Terms Changes: The time to time current V illkoren shown in rows years Ordering Platform . We have the right at any time to update these Terms and updated V ONDITIONS valid for orders made after the new terms have been published in rows years Ordering Platform . You have your own responsibility to read the Terms before completing each individual order.
17.2. Our Order Platform : We have the right at any time, freely change v years Ordering Platform 's design, layout, content, features and the like, without notifying it in advance . This applies even if such changes involve a changed user experience.
17.3. Services: We have the right to offer additional services, new services at any time , change the range of our services and the right to discontinue the provision of our services.
18.1. Errors: We reserve the right to make any errors that may occur in this year Order platform and have the right to rectify detected errors without prior notice.
18.2. Pictures in v year Ordering platform : Pictures that appear in v year Ordering platform has an illustrative purpose. You are hereby informed that colors, shapes and shades in images may differ from reality.
18.3. Invalid rule: If any provision of these V ONDITIONS would be invalid or unenforceable by court or arbitration , such provision shall be replaced with a new provision has been formulated in the context and purpose of the invalid provision. The remaining provisions shall remain valid and not be affected by any invalid provision.
19.1. Applicable law: These Terms are subject to Swedish law and must be interpreted in accordance with Swedish law.
19.2. Alternative dispute resolution method: Disputes that arise between you and Speedoy shall primarily try to be resolved through the General Complaints Board (ARN), which offers alternative dispute resolution in consumer disputes (more information can be read via www.arn.se ). You also have the right to lodge complaints online through the European Commission's digital dispute resolution platform via the following link: http://ec.europa.eu/consumers/odr . If we cannot resolve the dispute through these alternative dispute resolution methods, the dispute can be settled by a general court in Stockholm.